Return, Refund & Cancellation Policy

At The Venus Rose, each product and experience is thoughtfully selected, created or prepared with care. We want you to feel confident in your purchase and understand what to expect if something does not go as planned.

Please review our return, refund and cancellation policy below before completing your purchase or booking.

Physical Products

We accept returns of eligible physical products within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn and in its original condition and packaging. Proof of purchase is required.

To request a return, please contact us before sending your item back. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are nonrefundable.

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method.

Nonreturnable Items

For health, hygiene and product integrity reasons, certain items are final sale and cannot be returned or exchanged, including:

• Opened or used ritual sprays, oils, incense or other personal or body products
• Custom or personalized items
• Digital products and downloadable content
• Gift cards
• Items marked final sale

Jewelry, crystals, candles, stationery and other eligible physical products may be returned within the 14 day return period as long as they meet the eligibility requirements above.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 7 days of delivery so we can help make it right.

Please include your order number, a brief description of the issue and photos of the item and packaging when applicable.

Depending on the circumstances, we may offer a replacement, store credit or refund.

Lost or Stolen Packages

Once your order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and tracking process.

If your tracking information indicates an issue with delivery, please contact us so we can help determine the appropriate next steps.

Packages marked as delivered by the carrier are not automatically eligible for a refund or replacement.

Services & Appointments

All service bookings, including Beyond Quantum Healing (BQH), Cosmic Reiki, oracle readings and other appointment based services, are nonrefundable.

Rescheduling

We understand that plans can change. You may reschedule your appointment with at least 24 hours' notice.

Your payment will be transferred as a credit toward your new appointment and must be used within three months of the original appointment date.

Appointments may be rescheduled once. Additional rescheduling requests may result in forfeiture of the original payment.

Late Cancellations & No Shows

Cancellations or rescheduling requests made less than 24 hours before your scheduled appointment are not eligible for a refund or credit.

If you do not attend your scheduled appointment and have not provided notice, your payment will be forfeited. A new booking and payment will be required to schedule another session.

Late Arrivals

Please arrive or join your virtual session on time. If you arrive late, your session may need to end at the originally scheduled time. The full session fee will still apply.

If you are 10 minutes late and the session can no longer reasonably be completed, the appointment may be considered a missed session.

If The Venus Rose Needs to Reschedule

On the rare occasion that The Venus Rose needs to cancel or reschedule your appointment, you may choose to reschedule your session or receive a full refund of the amount paid.

BQH Sessions

Beyond Quantum Healing is a highly individualized experience. Experiences and outcomes vary from person to person, and a particular experience, result or outcome cannot be guaranteed.

Refunds will not be provided based on the nature of the experience or the results of a completed session.

Additional terms, acknowledgments and disclosures specific to BQH may apply and will be provided as part of the booking process.

Digital Products

Digital products, including meditations, recordings, downloads and other digital content, are final sale and nonrefundable once purchased or delivered, except where otherwise required by law.

If you experience a technical issue accessing a digital purchase, please contact us so we can help resolve it.

Exchanges

We do not offer direct exchanges. If an eligible physical item qualifies for a return, you may return it according to this policy and place a new order for the item you would prefer.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank, credit card company or payment provider to post the refund to your account.

Questions or Return Requests

If you have questions about an order or would like to request a return, please contact The Venus Rose before sending an item back.

We are committed to handling every order and experience with care, clarity and respect.

By completing a purchase or booking a service with The Venus Rose, you acknowledge and agree to the applicable terms of this Return, Refund & Cancellation Policy.