Shipping Policy

Last updated: September 26, 2026

Each order from The Venus Rose is thoughtfully prepared and packed with care. Please review the information below so you know what to expect after placing your order.

Order Processing

Orders are typically processed and prepared for shipment within 3 to 5 business days.

Business days do not include weekends or holidays. Processing times may be longer during launches, promotions, holidays or periods of high order volume.

You will receive a shipping confirmation with tracking information once your order is on its way.

Please note that processing time is separate from the shipping carrier's estimated delivery time.

Shipping Rates

Shipping Rates

Shipping costs are calculated at checkout based on your order, delivery destination and available shipping method.

Because our collection includes everything from lightweight stationery and jewelry to candles and crystals, shipping costs may vary depending on the size and weight of your order.

Available shipping options and rates will be displayed at checkout before you complete your purchase.

Orders of $75 or more qualify for free standard shipping after discounts and before applicable taxes.

Estimated Delivery

Once your order has shipped, delivery times vary based on the destination, shipping carrier and shipping method.

Carrier delivery estimates are provided as a guide and are not guaranteed by The Venus Rose. Delays caused by carriers, weather, holidays or other circumstances outside our control may occasionally occur.

Tracking Your Order

When tracking is available, you will receive tracking information once your order ships.

Please allow time for the carrier to scan your package and update the tracking information after receiving your shipping confirmation.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase.

The Venus Rose is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order resent.

Lost, Delayed or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and tracking process.

If your package appears to be significantly delayed or lost in transit, please contact us. We will do our best to help you review the tracking information and determine the appropriate next steps with the carrier.

Packages marked as delivered by the shipping carrier are not automatically eligible for a refund or replacement. If your tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with members of your household or neighbors before contacting the carrier.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number along with photos of the damaged item and its packaging so we can review the issue and determine the appropriate resolution.

Please refer to our Return, Refund & Cancellation Policy for additional information.

Multiple Shipments

In some circumstances, items within the same order may be shipped separately. If this occurs, you may receive more than one package or tracking number.

International Shipping

At this time, The Venus Rose ships within the United States only.

We hope to expand shipping availability in the future.

Questions

If you have questions about your order or shipping, please contact us through our website contact form.

We appreciate your patience while your order makes its way to you and hope opening your Venus Rose package feels like the beginning of something special.